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Customer Solutions for Hauler Issues

Trash can cause unforeseen and urgent issues at apartment and condominium communities. Having an expert team to handle issues quickly and independently lessens the stress on community management. Our Customer Solutions Team does not wait for you to notify us of a problem. We proactively monitor and address your waste needs.

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A cleaner system for every recurring trash issue

Having an expert team to handle issues quickly and independently lessens the stress on community management.

Customer Solutions is solely dedicated to providing you with a premium experience of trash management by: Interfacing with the trash hauler to resolve missed pick-ups, coordinate bin replacements, and adjust your pick up schedule Monitoring for illegal dumping, damaged bins, contamination, and more Assigning our field team members to solve problems on-site Communicating with you about service fulfillment using electronic, photo-documented reports And more Check out our service plan options for a complete trash management solution today.

Communicate with the hauler One of the biggest benefits to our trash management services is hauler communication.

Illustrative Customer Solutions technician on a phone call beside an overflowing enclosure
Illustrative Customer Solutions team member using a headset at an office desk
Illustrative Customer Solutions technician consolidating loose bags into a dumpster
Illustrative Customer Solutions enclosure after pickup with emptied dumpsters and a swept floor

Fold Customer Solutions for Hauler Issues into a service plan that stays under control

Garden communities

Podium communities

Custom add-ons

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Common Questions

What does Customer Solutions include

Customer Solutions communicates with the hauler about missed pickups, bin replacements, and service schedules. The team monitors on-site conditions, dispatches field team members, and communicates service status through photo-documented reports.

Which communities use Customer Solutions

Apartment and condominium communities use Customer Solutions for hauler issues and on-site trash problems. The support team is available every weekday.

How does Customer Solutions fit a Strategic plan

Dedicated customer support and hauler management are included in Garden and Podium Silver and Gold plans. Customer Solutions coordinates that support alongside the field services.

You Have Enough on Your Plate. Trash Problems Shouldn't Be One of Them

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